Why Buy from Us?

Pourquoi acheter chez nous? Eh bien, voici quelques raisons!

Nous pourrions vous parler de notre très grand choix d'ours en peluche, notre personnel amical et notre service rapide.
Nous pourrions vanter notre service de mise en attente libre et notre facilité de paiement sécurisé en ligne.
Nous pourrions parler des milliers de clients satisfaits. Le fait que nous avons affiché un nombre incalculable d'ours dans le monde entier et pas perdu un d'entre eux (pas en permanence, quand même!)
Le fait que si vous nous téléphonez, nous n'allons pas vous mettre en attente et nous n'allons pas vous jouer quelle musique irritante. S'il nous arrive d'être engagée lorsque vous téléphone, il suffit de laisser votre numéro et nous vous rappellerons immédiatement
Le fait que nous ne prenons aucun paiement de votre part jusqu'à ce que nous affichons votre ours. Si nous arrive d'être en rupture de stock pour votre ours choisi, nous ferons de notre mieux pour le faire pour vous, mais nous n'allons pas vous facturer un sou jusqu'à ce que nous l'envoyons à vous
Nous pourrions continuer encore et encore ... mais alors vous pourriez vouloir lire ce que certains de nos clients nous ont dit

Good Afternoon Margaret. Thank you for your message. We eagerly await the bear. We are certain we shall be ordering other items from you. Your web site is superb. Kind Regards William (Canada)

Dear Lynn, Betty has arrived safely with me today and as always I would like to say a huge thank you for her, for the photos you so kindly took of her, for wrapping her up so beautifully, for the lovely box she has come in and for my latest teddy bear stamps. You and all the staff at The Bear Shop are second to none. Thank you once again for making some more of my teddy bear dreams come true! :) With my very best wishes and sincerest gratitude Rebecca

Thank you so much I have today taken delivery of Kuma he was delivered bang on 10am he is currently sat in the living room what a great looking bear and what excellent service. Regards Jeff

Hello, I've just received my bear and I am delighted with it. The presentation box is lovely too. Thank you so much for your excellent service. I can't wait to see my little grandaughter's face when I give it to her. Kind regards Marilyn

Dear Margaret, Becky, Robert and Lynn, A huge thank you to all for the safe arrival of another gorgeous bear courtesy of all you wonderful people at the Bear Shop. Ice is just adorable and the perfect partner to Poppet. Thank you all so much for him and for your very generous assistance with my bear stamps. A great perk delivered with great service from a great team of staff at a great shop. I hope it wont be too long before I am able to come over and visit you all again. Many thanks once again. Beary best wishes Rebecca

Dear Robert, Just a little note to say...I received my bunny Burlington Bearties on Friday June 7. She is now in perfect ompany with the rest of my Bear & Bunny collection. I must say, what a wonderful surprise it was to receive her in such a lovely butterfly box (I love butterflies too!!) It has been a pleasure for us to do business with you. Many thanks Catherine and Donald (USA)

Hi Lynn, I'm sorry for the long delay in getting back to you after our visit to your shop on Friday 24th May, my sister Carmel was very impressed with your collection of Charlie Bears, needless to say we got the three bears home safe and sound and they are now part of her treasured collection. Thank you for your help and kindness to us when we called on such a miserable day. Carmel will certainly be interested in ordering more bears from you in the future. Kind regards Helen, Carmel & Pauline

Hello Lynn, thanks for mail. The teddys are arrived today. They look so beautiful. Thanks for the fast deliveries. We are get in touch. Thanks for everything. Best wishes Marc (Germany)

Just to say thanks for the excellent service, I really appreciated getting the parcels by Royal Mail next day. Kind regards Eva

Hello Lynn, I thought I would just let you know Inca arrived safely this morning and he is lovely!! I was very impressed with your professional service and courtesy in dealing with my enquiry and the speed everything was sorted out so thank you very much. With kindest regards Will

Just a message to say my Isabelle Masterpiece has arrived safely. A big thank you for the brilliant service x
Lesley, via Facebook

Dear Robert, The Queen arrived this morning ... Thank you for all your help in securing this bear for me. I'm sure you you will hear from me again.
Gayle, Ontario, Canada

Hello Margaret, Just dropping you a line to let you know that Polly arrived this afternoon and I am delighted with her! Thanks also for the lovely box she arrived in, never had a bear posted to me like that before, makes the opening of the parcel such a pleasure! Glad I came across your website, will keep you in mind when adding to my collection. You have one very satisfied customer!
Kind regards, Marie

Good morning, Just wanted to let you know that James (Bisson Bear) arrived safe and well and is just so cute. Thank you so much for the great customer service,
Regards, Morag

Dear Robert, I've just received my Charlie Bear Lancelot, and I only want to thank you because he is so gorgeous! Have a nice day, kind regards,
Celine, France

Hi Margaret, This is to let you know that Brodie arrived in Canada yesterday. He survived the ordeals of the long voyage quite well and is in good spirits. He is getting used to driving on the right side of the road and has developed a taste for maple syrup sandwiches. Many thanks for your efficient service.
Ian, Vancouver

Hi Margaret and Robert, Just a note to to say that Candy arrived at 9:15 this morning. My wife is very pleased with her, she makes a lovely addition to her growing collection, especially as I hadn't told her that I had ordered it. Thank you from both of us for your excellent service. I shall certainly be watching your site for other Charlie Bears that she would like to buy in the future.
Best regards, Alan

Hi, Hello I have received Dib Dab today and was very pleasantly supprised by the box he arrived in. Thank you so much I love Dib Dab and will definitely buy from you again.
Deborah, via Facebook

Dear The Bear Shop, I've just received the Steiff Minka Birma Cat from you today. I'd like to extend huge thanks to The Bear Shop and to you Robert, personally, and to Margaret: everything was carefully packed and arrived in pristine condition.
Kindest regards from Moscow, Tatiana.

Dear Robert, The pleasure is all mine. I thank you for your continued outstanding service and for the beautiful Charlie Bears. Best wishes for 2013 Kindest regards, Tom (UK)

Hi Just wanted to thank you for sending Dragon Claus (Love his huge hair) I think the care you take with your packages is second to none and just the way I would do things if I ever had a shop! Have a lovely Christmas. Hugs. Christine (UK)

Hi Thank you for such first class service. William V arrived yesterday. He's a lovely looking bear. Will be back again, first class service. Thank you. Lee(UK)

Hi Robert and Margaret, I received my four bears this morning. I just wanted to say thank you for the fast delivery service to the US and for the beautiful packaging. The boxes are wonderful. I am keeping those boxes! Also I cant go without saying how much I love the bears. Fabulous. I will be ordering more "available now" bears soon. Diane (USA)

Just to say a very big thank you for the excellent service you provide. I have just taken delivery of Gertrude from a very nice delivery man.
Best wishes Julie

Received my little bear the day before Christmas. Good timing! I'm very pleased and as always, in awe at your wrapping skills. Thank you. Wishing you a safe, happy holiday season. Imogene

Thank you for your attention. Arnold is well arrived in France for Christmas and made happy all the family. Kind regards Nathalie (France)

Just emailing to say thank you for the Charlie Bear Yorkshire Pud, what a lovely box it arrived in. Yorkshire Pud, he's a little cracker, he completes the set of 4, my daughter who is 10, collects all different Charlie Bears and thought she would never have this one! Thanks for the super service, arrived as promised today. Have a lovely Christmas and a Happy New Year. Jayne (UK)

Good Morning Robert
Just to let you know Applejack arrived safely today, we are very pleased with him and we were extremely impressed with how he was presented, the box he came in was lovely and the condition of the packaging was excellent, it was very much appreciated. Steve

Good Morning
Thank you for your help earlier and a BIG thank you for arranging such a well organised Charlie Bears event. My son and I had a wonderful time meeting Charlie, Will and all the bears and had a very enjoyable day. Victoria (UK)

I wanted to let you know that Walter arrived safe and sound. The butterfly box that you sent him in is wonderful and it travelled very well. I'm going to keep the box for my teddy bear sweaters. Thank you so much. I love Walter very much!! Diana

Dear Robert
I recently purchased two Brigette Rive Golliwogs from you. I just wanted to say I am very pleased with the service you offerd - loved the way the bears were packaged and was extremely impressed with the prompt delivery and the personal touch with the note. If I ever purchase a bear again, I will most certainly be recommending you to others. Nice to know such businesses still exist. Miren.

Dear Margaret
Thank you very much for your very efficient service. London 2012 bears arrived safely 3 days ago and are now enjoying watching the Olympics.
Julia (UK)

Hi Robert,
I want to tell you how pleased I am with my Merrythought Ironbridge bear that I received this afternoon. He is perfect! Thank you for your help and answering all of my questions. You were very reassuring. I will definately buy from you again! Thank you also for stamping my points card. Thank you again. Gemma (UK)

Received my bear from you today, Dimples. I am very pleased with him, he is gorgeous. I hope to buy more of your bears in the future and certainly have been pleased with the service and everything. Thank you. Jan

Dear Robert and Lynn
Many thanks for your usual very friendly and super efficient service when I ordered two Charlie Bears yesterday. I took delivery this morning and I am really delighted with my purchase. It is always a pleasure to ring your shop and even though I live in Rotherham I feel as though I am a regular visitor such is the warmth of reception and help I always receive. Pauline (UK)

Many thanks for sending me my two bears and paying attention to detail with the packing. I was pleasantly surprised. Maria

Dear Robert
Thank you for sending Buttercup and Titch. We loved the box they arrived in - thank you for sending them in such a nice way. Catherine

Hi Robert
I received the Golly and Bear today. Thank you for sending them to me so quickly. Debbie (Australia)

Just to let you know the lovely Padmin arrived safely with me today. Thank you very much for an excellent service. Geraldine

Hi Robert
Just wanted to say I received the bears today and I am really happy with them and would like to thank you for the service you have provided, its been excellent throughout. I will definitely be purchasing from the bear shop again in future and will be letting other bear collectors know where to shop. Again thank you and speak again soon. Maria

Just to let you know, my partner and I came to your shop in February 2010 and my partner said look round and pick a bear, money is no option, you should have a decent bear to have in your collection. The gentleman in your shop, which could be you was so lovely, he said cuddle them, so I looked round and Brandon Bear in his uniform cuddled right into me, so my partner brought him for me. What a lovely bear from a wonderful shop and a wonderful gentleman to serve me. An experience which will be a lifelong memory. Who ever inherits Brandon will take the story with them as I have written in a book that now belongs to Brandon. Karen (UK)

Dear Robert
Splendid Reinhard arrived safely, very well packed. His unique mohair coat is much admired and he looks wonderful with some of the other Steiff bears. Thank you for your help, it was appreciated as usual, Kind regards, Roslyn (Australia)

Sincere and profound thanks for your wonderful service on recent purchase. Carole (UK)

Thank you Robert you guys are wonderful :) Bear people really are the best will be in touch very soon. Leah (USA)

Dear Robert. I received Twiglet this morning and I am absolutely delighted. I just wanted to thank you for the care you have shown in both your quick response and the fantastic packiging you sent him in. I will definitely be ordering from you again in the future. Jane (UK).

Hello. I just wanted to say that I received Amethyst in very fast time and he was so beautifully packaged. He is a gorgeous bear and I am thrilled.
I will definately be buying more bears from you in the future. Many Thanks Cheryl (UK)

Hi Becky. Thank you very much for sending Doria so promptly, she arrived today beaufifully packaged, perfect and 'happy as larry', she is really lovely and I am very pleased with her. Thanks again. Regards, Joan (UK)

Hello Robert. Just to let you know Izzy bear arrived safe and well yesterday morning. She is absolutely gorgeous. Thank you so much for your help once again and for providing such excellent customer care. Kind regards, Veronica (UK)

Dear Robert. Winston has arrived.......what a wonderful bear he is. Not only I but also my family like him.I wish to express my gratitude to you helped the chance meeting with him. Best regards. Miho (Japan)

Hello to all at the bear shop. I thought I would just take a moment to let you know that my order "Freckles" arrived yesterday....... Anyway just wanted to say a big thank you for your friendly and efficient service. I definitely know where to come next time I am having trouble tracking down a bear I have my eye on.! Gillian (UK)

Thanks Robert. I must congratulate you on your fine selection of Artist bears. Its the best I have seen in any shop on the internet. It is such a help when one lives in a place like Calgary which has no bear shop at all!. Take care and thanks again Laurainne (Canada)

Just a quick note to say thank you very much for your friendly and very efficient service. Belvoir has arrived safe and sound and is adorable. Carole(UK)

Dear Robert. Many thanks for sending me Bessie Love! She is adorable! Special thanks for the beautiful box.. Regards Claudia(UK)

Hello Robert. Thank you for the note which arrived with Theo. I am absolutely delighted with him. Thank you for such an excellent service once again from The Bear Shop.Thank you once again. Kind regards Veronica (UK)

Dear Robert. We received our package yesterday and it and its contents are wonderful!! We really appreciate the lovely packaging and care you took to send them over in good shape.You obviously run a top notch store with attention to all the details. We are very pleased we chose your shop. Kind regards. Doug (USA)

Hi. Just a quick line to let you know Tutti Frutti arrived safely today and she is gorgeous. My Mum will be thrilled. I would also like to compliment you on the packaging: it makes her look even more beautiful. kind regards . Cindy (UK)

Dear Robert. We have collected Cheeky Panda and he is lovely. I am thrilled with him. Thank you so much for your help and for getting me No.1 of the 15 made, you have been very helpful. I am grateful for all you have done. Hope to see you next time we are in Norwich, kind regards and thanks. Joanne (UK)

(Order for Carla by Pam Howells) Comment: I would like to use you layaway scheme. I love your website, artist bears and it is so easy to use! That is great for someone like me who lives in huge city but does not have a decent bear shop around! Laurainne (Canada)

Hi Robert. Just wanted to say a huge thank you. Wookey arrived yesterday and I am absolutely delighted. Not only in the bear, but the wonderful, friendly and effiicient service I received. Plus how beautifully packaged the bear arrived, a lot of care had been taken and made it even more exciting unwrapping the bear! Thank you again, and I very much look forward to dealing with The Bear Shop again. Kerrie (UK)

Hi there ..this is not a enquiry but rather just to say how very pleased I am with Gund "Sidney" who I bought from you a few days ago. He was also superbly packaged and arrived here in sunny for once Aberdeenshire. Many many thanks!!! Marilyn (a very satisfied customer) (UK)

Dear Robert
This morning 21st April I received DIESEL by mail!!! I am totally in love as you can see and I am convinced my students will love him too. Thank you so very much for all your concern, the personalised letter you wrote me and all the items you put in the box!! It is crazy to say, but I am over the moon. I think it belongs to being a teacher! This Thursday I will take him to school and introduce him to the children who are already toy-crazy through me. So thank you again. Anneke (Netherlands)

Robert and Team
I would like to say thank you for my order of Holly and Morgan, I am the happiest Charlie Bear coolector going, all I can say is that I am looking forward to ordering more Charlie Bears. So I just want to say Thank You. Tina (UK)

Dear Robert and all at The Bear Shop
Brodie arrived safely today - he absolutely gorgeous! Thank you so much for your caring and efficient service. The whole transaction was easy and you stock beautiful bears. I am so pleased with Brodie and I definitely recommend your shop to other bear collectors.
Thanks again, Alison (UK)

Dear Lynn,
I just wanted to let you know that Maddison, Macey and Kenny arrived at work this morning and to say a big thank you for all your help and for getting them to me so promptly. They are absolutely gorgeous and I can't wait to get them home to have a proper look at them, and to give them lots of hugs and kisses! Also, please do not apologise about the box. I think the boxes you send them in are absolutely gorgeous; I couldn't find better in the shops and I get them for free thanks to you all! I have kept all the beautiful boxes that Robert has sent all my previous Charlie bears in and I use them as storage boxes and keepsake boxes. They are so lovely. Thank you so much for them. Many thanks too for remembering the Charlie bear stickers and for my bear points. I am looking forward to purchasing from you more Charlie bears from the new range. In the meantime, many thanks once again for all your help and excellent customer service. I greatly appreciate it.
Kind regards to you, Robert and all the staff at the Bear Shop, Rebecca (UK)

Hi Robert,
I am so delighted to let you know those sweet bears arrived !!! WOW !!! They both have exceeded my expectations. Dusty might be my absolute fav of all time but it would be hard to pick. Chrissie is adorable also. Than you forgetting them signed (very special) and also for the new catalog ... The package arrived in just 6 days with no sign at all as to how far it traveled. Even the box was perfect. I was amazed. Thanks again and nice doing business with you.
Sincerely, Pat in Michigan (USA)

I would like to say thanks very much for my 2 bears that I ordered on Friday 5th September. They were Jen and Freya and I am really pleased with them. This will make 4 in total that I have purchased from you and I don't think it will stop there. I have been really pleased with the service that I get when I call to place my order and when they arrive they are well presented in a box and I must say that to receive these two with bags at the bottom was a surprise. So once again thank you for your help
Miss T Smith (UK)

Hello Kelly,
Just to let you know that I received my golly last Monday. Very impressed with how you packed him. Many thanks.
Sharron (New Zealand)

Just to let you know all has arrrived well! As usual, thank you so much for your beautiful packaging and the bears are gorgeous! I miss the Bear Shop in Norwich something awful!
Until next time, take care and again thank you kindly.
With regards, Priscilla (USA)

Thank you for the special care and packaging my bears. They arrived Friday afternoon June 30. They all look adorable and hungry, they just arrived in time for afternoon tea and cookies. Thank you again
Jeanette (USA)

Dear Kelly,
Lady Di has just arrived, and I'm so happy to have her, she is really a sweetie! Thank you for sending her so promptly, she has arrived savely and the parcel hasn't been opened for further examination. I'm so happy about
that lovely bear! I'm sure I'll be ordering another lovely bear later on. In the meantime, I wish you a wonderful Christmas time and all the best for you and your shop. Merry Christmas and Kindest regards
Ulrike (Germany)

Just to say I received 'Dusty' today, thank you for your speedy service. I'll definitely be visiting your online store again!
Cheryl (UK)

Dear Ann
Just to let you know, bears arrived safe and well this afternoon. Thank you for your speedy and efficient service. Best wishes for Christmas and the New year to all involved with my order. Or as they say here in the Western Isles "Nollaig Chridheil".
Regards Roy (Scotlamd)

Dear Kelly and Ann,
Just to let you know that the bears arrived safely in the wonderful box.We are absolutely delighted with them. They are the first Herman bears we have purchased and look forward to purchasing many more.Thank you for the excellent service.
Andrew (UK)

Hi Ann
Thanks again for helping Lionel with his travels to Australia. I look forward to his arrival ( I have the honey sandwiches ready & waiting)... I greatly appreciate the wonderful level of service you have provided, so I will be keeping my eye open for any other bears you may have in the future ;-)
Kind regards,
Leslie (Australia)

Dear Lynn & Robert,
I have just received beautiful Xia....thank you so much for an excellent service ! Next day delivery, came in a lovely box...very impressed! Have a lovely day.
Fondest Regards
Cathy (UK)

Received two wow bears this morning, and what a gorgeous box from the bear shop - stunning, stunning service
Gail (UK)

Thanks for everything - it is a real rarity these days to come across a shop with such lovely, attentive and knowledgable staff, who not only care about their customers, but know their products inside out as well. I'm sure you should be up for some kind of industry award! With all good wishes
Nicola (UK)

Thank you so much for helping me with my Christmas order for my nieces in Australia. I am sure that they will be delighted with their new toys. They are lovely as is the box they arrived in.May I also say that it was a pleasure to receive such professional friendly service. Thank you very much. Kind regards
Yours sincerely,
Heather (UK)

George arrived and is absolutely GORGEOUS.His vest is a perfect color, and his passport is adorable. And the box he came in truly completed the picture.Thank you so much.:)
Liz (USA)

Hi Kelly,
Just to let you know that the Deb Canham mice have arrived safely - they are gorgeous - thanks so much.
Kind regards, Anne (UK)

Dear Kelly,
I am so happy to receive Darby and Boris today. What charming and lovely bears they are! I fell in love with them at first sight. And I also like pretty box of bear. Thank you very much!
With kind regards,
Yoshie (Japan)

Hello, Cheeky has arrived today thanks for the packaging as well, hes fantastic. Thankyou so much for your service MUST GO HES GETTING INTO MISCHIEF ALREADY!!!!!!!!

Hello Kelly.
Just to let you know that I received my golly last Monday. Very impressed with how you packed him.
Many thanks
Sharron (UK)

Hi Kelly, just to let you know that dusty and truffle have arrived safely.....they're just delightful..I must thank you for your swift delivery..I would certainly be happy to order from you again sometime...
Thanks, Linda (UK)

Dear Kelly, thanks so much for sending my cheeky frosted morning. he is perffect. This is the first item purchased from you and I will be recommending you to everyone as the transaction went very smoothly. The bear box he came in was fantastic! ... Once again thanks for your friendly and professional service.
Kind regards, Karen (UK)

Letter to our Norwich Shop ~
Dear Kelly,
Nelson bear arrived safely yesterday. He is beautiful! Please thank your friend (it was Jean at Colchester ...Ed) for dressing him so nicely, with all the little details - epaulettes, the feather, the hat, and so on; thanks to you, too, for all your help and kindness.
Best wishes and thanks, Jill (UK)

I received my bears today. Thank you- and thank you for the lovely bear box, which they were sent in.
Kind Regards, Julie (UK)

I just received the little groom bear....he is SO adorable...Just what I wanted! Thank you so much! And he arrived so fast too! Less than a week!
Thank you again!, Megan (USA)

Hi Ann,
Greenwood arrived safely on Saturday - rather took us by surprise, as we weren't expecting him so soon! - & he's absolutely gorgeous! Thank you for getting him to us so quickly
Pat (UK)

Letter to our Norwich Shop ~
To all at The Bear Shop,
Thank you so much for my Blue Bear. He is absolutely beautiful. Your help in obtaining this lovely bear is much appreciated and the service I received is second to none
Once again, many thanks Nikki (UK)

Dear Kelly and Ann,
Just to let you know that the bears arrived safely in the wonderful box.We are absolutely delighted with them. They are the first Herman bears we have purchased and look forward to purchasing many more.
Thank you for the excellent service, Andrew (UK)

As promised...I am letting you know that Phillip arrived today safe and sound. To be honest I am very surprised how well the package survived the trip. About 6 weeks ago Mom got a box of Christmas ornaments and candy she had ordered. The box had fallen open and retaped with most of the order was missing. The box also looked like it was stepped on. It was a mess. That came from say 400 miles away. Now your package, which came 4000 miles, came through without a scratch. I was pleasantly surprised. I was also amazed at the box the bear came in. Is that your standard shipping box? (yes it is ...Ed) Do you sell those at your shop? It is a very nice quality box.... I just want to finish by saying I had a very pleasant shopping experience. Both you and Kelly were wonderful. I will buy from you again...
Cory (USA)

Happy New Year,
Thank you so much for the safe and speedy delivery of Edward Bear. To say that Rebecca was delighted with him is an understatement. He is a wonderful addition to a roomful of bears. Thank you for a warm, friendly service. We really appreciate the kindness at such a busy time of year
Antoinette (UK)

Good Morning Ann
I received the Steiff Bear this morning, it's so lovely and I'm glad you mentioned this one to me. What fantastic service and very very quick. Thank you for all your help and I will be recommending you to all my friends and family
Kind Regards, Lynn (UK)

John Thomas and JT arrived safely! Thank you very much for the friendly, fast service
Merry Christmas! Jean (UK)

I received my Karin Conradi bear, today and he is beautiful! Thank you for sending him in such a beautiful box with a cute card. What a nice presentation. This was the first item I have ever ordered from overseas. Your response to my email was so quick and your service in packing and shipping was great. I am greatly impressed. I'm sure I will order from you again. Also, I have several points now! Thank you for everything. I am very pleased
Yours Truly, Karen (USA)

Thanks again for such a lovely business you run! Eddie arrived today, Dec. 24th, in time for Christmas! Thanks also for the great surprise gift included!!! How stunning! You are wonderful to do business with. Have a very Merry Christmas and a great New Year!
Take care, Annette (USA)

Hello, Kelly
Bob and wallis arrived safely in Japan on 8th July. They are lovely.
LARSON and LIBBY arrived safely in Japan on 26th July. They are lovely. (Another order ...Ed.)
Thank you very much. Harumi (Japan)

Hi Ann,
Strawberry is lovely. I love Pam Howell's classic design. "Bears That Are Special" is an appropriate name. As my only pink bear, she should stand out. Thanks for all your help and for smooth adoption.
Best regards, Alan (USA)

Hello Ann,
They were here waiting for me when I got back. I love them both. Missus Penny is a super sweetie & Victoria Mable is a funny cutie!!! They are heavy little ones...both have great coloring too & the packaging was wonderful. Thanks so much for all your help. Have a great weekend!!!!
Later, Natalie (USA)

Just to let you know that Leo has arrived and I cannot tell you how pleased I am with him. He is beautifully made and looks even better than on the web site! ... Thanks for your excellent service
Kind regards, Gillian (UK)
ps I love the box Leo came in - very smart indeed.

The postman's just been !! They are just brilliant, I've laughed so much I had to go to the loo. My boss is seriously worried about me now & thinks I need counselling. Sooo looking forward to Martha arriving.
Many thanks, Carolyn (UK)

Thank you for your kindness and courtesy to me and for the quick shipment on
Percival Davenport - ohhhhh and one more thing - that box you sent Percival in is a collector item all by itself. I surely am going to keep it (for something) - it is much too nice to discard!!!
A happy customer, Rebecca (USA)

Just to let you know Sparks arrived safe and sound on Thursday, he is gorgeous!! At the moment he is getting acquainted with all his new bear friends! Thank you for an excellent service, I will definitely order from you again.
Thanks again, Becky (UK)

Just received "Colin", my little Irish bear----never have I seen a bear so magnificently packaged, the box is adorable. And so is he! Oh, he is such a dear. Thank you so much. Hope to order again in the future.:)
Liz (USA)

Just a quick note to let you know that I have received my lovely package. Yong is MORE than I had expected and such a please tucked away in my collection, a beautiful addition! Thank you very much for all of your help and will keep in touch I'm sure.
Bye for just now, Priscilla (USA)

Just wanted to let you know that I received my new Conradi Bears yesterday. They are magnificent! What a wonderful pair. I'm so glad I got both of them. Thank you so much for emailing me when you got your new shipment. I'm so very pleased.
Yours Truly, Karen (USA)

Earl Grey is arrived at home today morning : this is really a very nice bear which I appreciate very much.
Thousand thanks. Lise (France)

Thank you so much for all your help. Poppy arrived here yesterday and is perfect! She's had lots of cuddles and love already and is adjusting well to her new space
Emma (USA)

Hi Ann, Thanks very much! You and Bear Shop are Grrreat!!
Best regards, Alan (USA)

I wanted to let you know that my three bears have arrived here in the United States safe and sound. As usual I am delighted with them. Thank you for three more great "guys" to add to my collection.
Hugs, Ellen (USA)

Thank you so much for your prompt response. I have found your web site absolutely wonderful,
Sheena Rimmer (UK)

Many thanks for the jumper. It fits perfectly, he looks very smart in it. Please thank the lady who made it for me (It was Ann …Ed.), it's great
Yours, Barbara (UK)

Hi Kelly and everyone at the Bear Shop.
Just wanted to let you know he's arrived and is settling in - Thank you so much, he's lovely. I was in the middle of painting the stairs when he arrived so the delivery man now has paint all over his electronic signature
pad but he didn't seem to mind too much. We had a great time at the bear fair, met some very friendly people and (goes without saying..) acquired 2 new additions to the family
Love to all, Fiona (UK)

I have been visiting your website for a long time as you have a wonderful selection of bears. McLeod was the bear that I couldn't say no to and because of your wonderful service, I'm sure that I will be back again
Thanks again, Barbara (USA)

Dear Kelly
Just to let you know that the lovely Rodwell, Trip and Topper were collected from the courier's depot today when I had an impromptu afternoon off! You are not joking when you say that you take their transit and safety seriously!! What fantastic travelling accomodation! They are now safely settling in and will venture out of the hat box when they are ready......The babies might go to work with me tomorrow!! Thank you so much for your great service - do let me know if you have any serious bargains!!
Jane (UK)

Hi Kelly
Thank you very much for my 1904 Steiff bear, he arrived quite safely in the midst of a rainstorm but was a little disgruntled about being in a box - which I have now put safely away out of sight! So he is a bit more cheerful now. Still thinking about a name has to be a Von something or other. I was a little concerned about buying without seeing even from Steiff but all my worries were dispelled when I opened the box. Thank you very much.
Best wishes, Kirsty (UK)

Hi Kelly,
I picked Winslow up from the couriers this evening and he has travelled safely. Thank you for all your help and also for sending him in such a beautifully strong box. He looks a little different from his picture in the magazine (Teddy Bear Scene ...Ed.) but he is lovely. I hope to visit your shop sometime in the future.
All Best Regards, Sue (USA)

HELLO, I received Cotswold Bear Candy yesterday (Friday) morning. She is beautiful i'm absolutely delighted with her. Also thankyou for the speedy delivery. And the way in which Candy was packed, lovely packaging including your Bear Shop box, with the layers of tissue paper.All this attention to detail does make a big difference
BEST WISHES, Christine (UK)

As the very proud and delighted owner of the above bear I would like to thank you for the help you gave my mother, as she purchased this gorgeous little bear for me for Christmas. She was extremely impressed with the service and I would like to say a very big thank you, both for the help you gave her (she is 21 (not really, but true age concealed ...Ed) and like many people her age is very sceptical of mail order!), and for delivering my beautiful bear so quickly so I had him for Christmas
Sue (UK)

Hello there,
just emailing you to let you know my Merrythought Loopy Cheeky came today and i am OVER THE MOON with him....I have never in all my years of buying and collecting had a parcel sent as lovely as you sent yours....I thought it was my birthday and the smile you put on my face and they way i felt opening that LOVELY parcel i would like to THANKYOU so much for as it was priceless....My bear is out of this world too THANKYOU SO MUCH.....MANY MANY THANKS
from one happy Donna (UK)

Letter to our Colchester Shop ~
Dear Madam,
I would like to express my sincere thanks for the trouble and the care you and your colleague in Norwich took in sending me "Winnie the Pooh". The bear arrived promptly the next day in time for me to take it on my flight to Dublin to see my new grandson. This is certainly Customer Service at its best - something of a rarity these days. Once again, many thanks and do pass on my thanks to your colleague in Norwich
Yours sincerely, Janette (UK)

Letter to our Norwich Shop ~
Dear Robert,
Archibald and Timmy arrived this morning. They are just lovely!! I would like to thank you for your help on the telephone yesterday - such great service. Regards Val (UK)

Letter to our Norwich Shop ~
Dear Mr Stone,
The bears have arrived safely and beautifully packed. I am absolutely delighted with them.It is also a pleasure to do business with someone who offers such excellent service and in such a pleasurable manner. How I wish that there were more like you. I shall certainly pass on your name to anyone interested in bears and will recommend you. If at any time in the future we have need of more bears I shall certainly contact you.
Kindest regards, Madge (UK)

Ann, Thank you for the special care and packaging of my bears. They arrived Friday afternoon, they all look adorable and hungry. They just arrived in time for afternoon tea and cookies. Thank you again Jeanette (USA)

Hello Ann,
Thank you for sending me the pictures and all his details. I look forward to seeing the bear next week. In the meantime, give my regards to everyone at the bear shop, it's such a pleasure to have individual and caring customer service especially these days. Take care, Simonne (UK)